The Changing Role of Public Sector HR in a Digital World


While the digital revolution is often positioned as delivering benefits, such as creating automated efficiency in the workplace or fundamentally changing the way we work, it is also seen as an exclusive prerogative of a niche group of IT specialists.


This has to change and HR needs to take a leading role.


To fully embrace the potential benefits, there needs to be a quantum shift in working cultures, to show that it is not just about the digital widgets and tools, but acceptance that these are integral in organisations.

There are already references to the emergence of Government 2.0, described as a government and civil service that has digital at its core and gives the public greater control over what services they access, how and when. One report assessed the digital readiness of the UK, France, Germany and Norway in the eyes of citizens, and found largely favourable attitudes towards public sector digital development in the UK, with the UK Government often cited as a pioneer in digital government. 64% of UK citizens think digital is advanced in this country.

  • But what could that look like in the Public Sector?
  • How does it relate to cultural change?
  • And what role will HR play?

 Download the report to find out more. 


Last updated: 31 May 2018