Case studies

Process Improvement

Improving membership services for the world's largest car club

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Change Associates identified process improvements within Zipcar to deliver 600% return on investment within one financial year. This involved analysing more than 80 processes within the Member Services department.


Helping AVIS Budget Group drive €17m savings through the business

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Change Associates led four projects that collectively saved Avis Budget Group €17m. Find out how in this case study.