Case studies

Helping Pandora make a success of SuccessFactors

Pandora jewellery

Two years after Pandora adopted SuccessFactors, the new CHRO discovered the user experience was poor, data was inaccurate, there was no integration with other systems, and manager and employee self-service had not been implemented. He asked us to help.


Workday implementation guidance saves gaming company €200k a year


How Change Associates' Workday advice saved an international leader in gaming technology €200k a year.


Global implementation of Workday and Shared Services for Wolters Kluwer

WK knowledge provider

In moving from traditional publisher to online knowledge provider, Wolters Kluwer has undergone a significant transformation in recent years. They then needed expert help to implement Workday, roll out the Payroll system worldwide, and manage the launch of the shared services centres. Having built a trusting and successful relationship with the Change Associates consultants on previous projects, t...


Helping a digital entertainment leader to save $10m+ with a team restructure


How Change Associates used OrgVue to enable the Marketing team in a global interactive gaming provider restructure flexibly and deliver savings to the Board.


Culture diagnosis in BBC World Service (Africa)

Image © Shutterstock | JonoErasmus88 Note: For reasons of confidentiality we have used a stock shot to illustrate a focus group in action for this case study.

Following rapid expansion in Africa the BBC wanted to understand the current working practices and cultures, and the adoption of BBC Values. They asked Change Associates to help


Creating a positive Partner / Customer Experience Value Chain for John Lewis & Partners

The John Lewis Partnership wanted to understand how their customer journey applied to the Partner experience. They asked Change Associates to help.


Guiding Civil Service HR on their journey to the Cloud

Cover of the Journey to the Cloud manuals

Cloud technology is driving change in HR teams in every government department. Change Associates was asked to support Civil Service HR's journey to the cloud with a change management process that ensured consistency, reduced uncertainty and enabled departments to realise the benefits of the Cloud.


Leadership Development Centres for Services to Policing

West Mercia Police Line Do Not Cross

Case Study: How Change Associates helped West Mercia Police develop the skills of its back office leadership team to deliver a new cost-saving initiative.


Improving membership services for the world's largest car club

Gear Stick

Change Associates identified process improvements within Zipcar to deliver 600% return on investment within one financial year. This involved analysing more than 80 processes within the Member Services department.


Accelerating HR Transformation in AVIS

Accelerating Car for Avis Case Study

How Change Associates used process assessment, analysis and change modelling techniques to create an operating model to meet the needs of Avis' HR team and their internal clients.