Case studies

Author: David Cruise

Improving membership services for the world's largest car club

Gear Stick

Change Associates identified process improvements within Zipcar to deliver 600% return on investment within one financial year. This involved analysing more than 80 processes within the Member Services department.

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Accelerating HR Transformation in AVIS

Accelerating Car for Avis Case Study

How Change Associates used process assessment, analysis and change modelling techniques to create an operating model to meet the needs of Avis' HR team and their internal clients.

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A new operating model for Weetabix

Weetabix Breakfast of Champions

The Weetabix leadership needed to develop a new operating model and a new organisational structure. We used Concentra’s OrgVue modelling tool to analyse the existing organisational design and make recommendations for the future.

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Helping AVIS Budget Group drive €17m savings through the business

Tyre abstract shot

Change Associates led four projects that collectively saved Avis Budget Group €17m. Find out how in this case study.

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Building a major government department's procurement capability

Houses of Parliament

A major government department needed focused support to develop the skills and capabilities of its procurement team. Our consultants identified some quick wins and delivered training guidance and a communications plan.

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Transforming the HR model of a national broadcaster

Camera

How a Change Associates Interim Change Resource helped a national broadcaster redefine its HR model.

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Taking AVIS Budget Group through business transformation

Tyre

Avis needed to reduce overheads while also bringing consistency and efficiency to processes. Change Associates worked with senior leaders to take the organisation through the change, secure 2.5m euros value in year line and a further 14m euros in ongoing benefits.

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An HRIS business case for DS Smith

DS Smith

Selecting and implementing a new HRIS heavily depends on securing funding and support of the board. A compelling business case can make all the difference. We worked with DS Smith's in-house experts to identify the key success criteria for the project and demonstrate how they would be achieved.

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Taking performance management at British Sugar from good to great

Sugar

Following the launch of British Sugar's Performance Review Cycle, which aimed to bring consistency to the company's processes, the talent development team recognised further improvements needed to be made. Change Associates designed and delivered a two-day practical skills course for managers and the staff who would be reviewed. Delegates tested their new skills in a series of role-play interactin...

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A Nationwide change in Performance Management

Nationwide 2

Nationwide wanted to adopt a revised Performance Management process and introduce it to 22,000 employees and 2,800 managers across its UK branch network. Change Associates delivered a clear approach to communications, with support materials, a training programme within budget and to tight 12-week deadline.

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