Case studies

Building a major government department's procurement capability

Houses of Parliament

A major government department needed focused support to develop the skills and capabilities of its procurement team. We provided an Interim Change Resource who identified some quick wins and delivered training guidance and a communications plan.


Transforming the HR model of a national broadcaster


How a Change Associates Interim Change Resource helped a national broadcaster redefine its HR model.


Taking AVIS Budget Group through business transformation


Avis needed to reduce overheads while also bringing consistency and efficiency to processes. Change Associates worked with senior leaders to take the organisation through the change, secure 2.5m euros value in year line and a further 14m euros in ongoing benefits.


An HRIS business case for DS Smith

DS Smith

Selecting and implementing a new HRIS heavily depends on securing funding and support of the board. A compelling business case can make all the difference. We worked with DS Smith's in-house experts to identify the key success criteria for the project and demonstrate how they would be achieved.


Taking performance management at British Sugar from good to great


Following the launch of British Sugar's Performance Review Cycle, which aimed to bring consistency to the company's processes, the talent development team recognised further improvements needed to be made. Change Associates designed and delivered a two-day practical skills course for managers and the staff who would be reviewed. Delegates tested their new skills in a series of role-play interactin...


A Nationwide change in Performance Management

Nationwide 2

Nationwide wanted to adopt a revised Performance Management process and introduce it to 22,000 employees and 2,800 managers across its UK branch network. Change Associates delivered a clear approach to communications, with support materials, a training programme within budget and to tight 12-week deadline.



BBC logo

The BBC Respect at Work Review was prepared with the help of Change Associates, and over seen by Dinah Rose QC working alongside the BBC's own HR department. It was set up in the wake of the Jimmy Savile scandal to look at current BBC policies and processes relating to sexual harassment as well as what it is like to work at the BBC more broadly with regard to respect and appropriate behaviour for ...


Shakespeare Birthplace Trust

Shakespeare birthplace trust logo

The client is a not for profit Trust which manages a number of premises linked to Shakespeare i.e. Shakespeare's Birthplace, Ann Hathaway's Cottage, Mary Arden's Farm plus the archives of Shakespeare's works, materials from the RSC and is primary global source of education and opinion on Shakespeare's works and times. Clients include UK and international tourists and tour operators, schools and wo...



Aldermore logo

The client is a new start up bank targeted at the SME market with a niche product offering. It has grown through the acquisition of a number of regional invoice discounting businesses all with different PM policies and practices and has built from new asset finance, commercial and residential mortgages and savings product lines for their client base....



Nationwide Logo

As the credit crunch started to bite the client recognised the need to build on existing Performance Management processes and practices if it was to truly engage its people and deliver on its corporate goals in a rapidly changing marketplace...