Case studies

Global implementation of Workday and Shared Services for Wolters Kluwer

WK knowledge provider

In moving from traditional publisher to online knowledge provider, Wolters Kluwer has undergone a significant transformation in recent years. They then needed expert help to implement Workday, roll out the Payroll system worldwide, and manage the launch of the shared services centres. Having built a trusting and successful relationship with the Change Associates consultants on previous projects, t...


Culture diagnosis in BBC World Service (Africa)

Image © Shutterstock | JonoErasmus88 Note: For reasons of confidentiality we have used a stock shot to illustrate a focus group in action for this case study.

Following rapid expansion in Africa the BBC wanted to understand the current working practices and cultures, and the adoption of BBC Values. They asked Change Associates to help


Creating a positive Partner / Customer Experience Value Chain for John Lewis & Partners

The John Lewis Partnership wanted to understand how their customer journey applied to the Partner experience. They asked Change Associates to help.


Guiding Civil Service HR on their journey to the Cloud

Cover of the Journey to the Cloud manuals

Cloud technology is driving change in HR teams in every government department. Change Associates was asked to support Civil Service HR's journey to the cloud with a change management process that ensured consistency, reduced uncertainty and enabled departments to realise the benefits of the Cloud.


Leadership Development Centres for Services to Policing

West Mercia Police Line Do Not Cross

Case Study: How Change Associates helped West Mercia Police develop the skills of its back office leadership team to deliver a new cost-saving initiative.


Improving membership services for the world's largest car club

Gear Stick

Change Associates identified process improvements within Zipcar to deliver 600% return on investment within one financial year. This involved analysing more than 80 processes within the Member Services department.


Accelerating HR Transformation in AVIS

Accelerating Car for Avis Case Study

How Change Associates used process assessment, analysis and change modelling techniques to create an operating model to meet the needs of Avis' HR team and their internal clients.


A new operating model for Weetabix

Weetabix Breakfast of Champions

The Weetabix leadership needed to develop a new operating model and a new organisational structure. We used Concentra’s OrgVue modelling tool to analyse the existing organisational design and make recommendations for the future.


Helping AVIS Budget Group drive €17m savings through the business

Tyre abstract shot

Change Associates led four projects that collectively saved Avis Budget Group €17m. Find out how in this case study.


Building a major government department's procurement capability

Houses of Parliament

A major government department needed focused support to develop the skills and capabilities of its procurement team. Our consultants identified some quick wins and delivered training guidance and a communications plan.