The Change Associates leadership event on the 20th September welcomed over 50 guests, associates and an expert panel. The event, "A New Kind of Leader", was an opportunity to gather a wider range of inputs for the research before releasing the full report later this year. To date we've had 8 key themes emerge on the drivers for a new kind of leadership, covering environmental, generational and org...
Political, educational and business leaders need to embrace ‘digital’ to the point where its use as an adjective becomes almost redundant. For this to happen, a new form of intelligence needs to be cultivated.
The first in our series of blogs about optimising the customer experience. Our research identifies five challenges facing any organisation wishing to become more customer-centric. It includes 10 recommendations for overcoming these challenges, based on interviews with industry leaders such as John Lewis, Avis and Pick n Pay, case studies and our own in-house expertise.Go
The omni-channel world provides a clash of old world and new world: different value chains co-existing; legacy ERP systems working alongside new digital technologies. If it can be made to work the consumer wins.but can the retailer win? What are the questions and challenges leaders and their teams need to face?Go
Some people feel they have to be good at every leadership dimension to justify taking on a leadership role. This has two critical consequences: leaders are making decisions so far out of their areas of competence they are damaging their business; secondly - potential leaders who recognise they have areas of weakness feel they have no place at the top table, which is a tragic waste of talent. We ex...Go
Today's organisations need a new model of leadership which no longer reveres heroes, says Val Sedounik. The truth is that an organisation is never a one-man show. So what's the alternative?
Organisations invest a lot of money in leadership development but the end product can often overemphasise importance of the behavioural side of leadership, as if it is an end in itself rather than a means of delivering results. Find out how to ensure the effectiveness of leadership development.Go
It's human nature to surround ourselves with people who are just like us. It's a view that sets unrealistic expectations of - and intolerable pressure on - chief executives and other leaders. Find out more about our more liberating view on leadership.