Disrupting consulting - what's driving the change?

9 Dec 2015

Consulting is facing the most fundamental change in its history. After more than 100 years of stability, an alternative business model is emerging, and this is being driven by smaller players seeking a foothold in the market and by clients who are becoming much smarter in how they buy consulting services. Enabled by affordable new technologies, the democratisation of knowledge and entrepreneurial ...


Building a major government department's procurement capability - a case study

23 Nov 2015

A reform review of a large government ministry concluded that the department needed to build on the strengths of its constituent elements and the wider Civil Service in a way that 'ensures the whole is more than the sum of its parts'. This meant devolving the previously centralised approach to procurement and capability management to five divisions. As part of this process, the department asked it...


Organisational change: a formula to empower and grow talent

2 Nov 2015

Organisational improvement projects, which involve the design of a new structure or model, invariably create "change". Typical change challenges faced by individuals include being re-evaluated, moving to a new team, following new reporting lines, adapting to new ways of working and simply going through uncertain times. Of course, the design (of a new organisational model, governance system, set of...


Transforming the HR model of a national broadcaster - a case study

15 Oct 2015

Change Associates case study about transforming the HR Operating Model of a National Broadcaster


To be a customer-centric organisation you need a 'new entrant' mindset

22 Sep 2015

If I had a fiver for each recent comment or blog I'd read on the subject of customer-centricity, I'd be heading off to the Caribbean on a very nice holiday. I think all this attention betrays a collective anxiety as we know that organisations are still struggling with the customer-centric agenda. Only a small minority of businesses are already accomplished omnichannel players - most are struggling...


Were poor performance management processes responsible for mis-selling scandals?

7 Sep 2015

Poorly executed performance management processes risk pressuring sales teams in the financial services sector into further mis-selling, according to new guidance released by the Financial Conduct Authority (FCA). The FCA guidance found that aggressive organisational and departmental targets create a cascade of pressure throughout firms. Middle managers, finding themselves responsible for achieving...