Designing and implementing HRIS with the gig economy in mind

22 Nov 2017

HRIS systems have evolved to meet the increasingly complex needs of organisations. In this blog we consider how four forces for change map onto the benefits an HRIS can bring.


A New Kind of Leader - Change Associates welcomes 50 guests to share their views

Time for a new kind of leader
23 Oct 2017

The Change Associates leadership event on the 20th September welcomed over 50 guests, associates and an expert panel. The event, "A New Kind of Leader", was an opportunity to gather a wider range of inputs for the research before releasing the full report later this year. To date we've had 8 key themes emerge on the drivers for a new kind of leadership, covering environmental, generational and org...


Leaders need to raise their DQ

22 Sep 2017

Political, educational and business leaders need to embrace ‘digital’ to the point where its use as an adjective becomes almost redundant. For this to happen, a new form of intelligence needs to be cultivated.


What is business transformation?

Dictionary definition of Transformation
10 Jul 2017

Failing to find a satisfying definition of Business Transformation, David Cruise presents his own. Do you agree?


How orgvue transformed our approach to Target Operating Model Design

orgvue Sunburst Image
3 Jul 2017

Change Associates uses orgvue, to model data-driven organisational designs quickly and cleanly for TOM projects. This blog explains why.


Use the power of your brand to optimise customer experience

30 May 2017

Shared values, beliefs and principles that underpin organisational culture and decision-making need to be evident in every customer’s experience. So how can your organisation encapsulate shared values in a way that embeds them in all communications and interactions? The answer is your brand. Brand is still misunderstood by many and its importance even dismissed by the operational side of busines...


How do you transform your people proposition? Real life transformation enabled by HRIS – a case study approach

17 May 2017

Change Associates recently welcomed fifteen guests to a select HRIS event in partnership with Workday at Home House. We are immensely grateful to Ger Hussey of GSK and Martin Jackson of Grant Thornton for their open and honest case study accounts of their own HRIS-enabled people transformations. We’ve put together a synopsis of these stories below – drawing out the key points made by our speak...


To optimise the customer experience - find the story within the data

25 Apr 2017

Change Associates’ recent research into the drivers behind creating the optimal customer experience led to a number of discussions around data, as you might expect Data surrounds us, it’s everywhere, and there’s so much of it. Businesses that collect data can use it to predict future development; the most successful will use the messages from the data to set direction, communicate with teams...


For the best customer experience - make a deal and express your shared values

25 Mar 2017

Through interviews with organisations with a strong track record in optimising the customer experience and conversations with subject matter experts, we drew out ten ways in which organisations could address the challenges they currently face.


Customer experience - create a leadership ethos not an agenda

2 Mar 2017

The first in our series of blogs about optimising the customer experience. Our research identifies five challenges facing any organisation wishing to become more customer-centric. It includes 10 recommendations for overcoming these challenges, based on interviews with industry leaders such as John Lewis, Avis and Pick n Pay, case studies and our own in-house expertise.