The roots of change management have been traced back to the beginning of the last century when anthropologist Arnold Van Gennep began documenting rites of passage all over the world. He identified three core stages – separating from the present; going through change; and establishing a future state. Social scientists influenced much of the early thinking around change management, with ...Go
Our research into trends in both the public and private sectors has resulted in a set of research insights that includes recommendations for council leaders looking to implement change. Through our work with authorities and their leaders, we understand the critical elements needed to drive transformation in the sector.Go
Earlier this year we met with Dean Sweet, Assistant Director of Shared Services at West Midlands Police to discuss how shared services were introduced to the force. West Midlands Police's shared services project has been a great success. In this short but candid interview, Dean Sweet talks about the project and its impressive results.
At Change Associates we have found from our work with the private and public sectors that becoming a truly customer-centric organisation requires vital building blocks which we have grouped under the following five areas.Go
Customer experience has become the arena in which twenty-first century organisations are competing, structuring themselves and shaping their strategies, with the bar being set high by organisations such as ASOS, John Lewis, Zappos. But how does this apply to the customers of local government? Can – and should - a resident’s experience of finding out the dates of their bank holiday bin collec...Go
Digital transformation is bringing more with it than new IT strategies and tools. It requires fundamental business change and new ways of collaborating and delivering services within the business. This places HR leaders and their teams in a business-critical position to become drivers of change.Go
As the rate of change accelerates and the type of change becomes more diverse so the ubiquity of business transformation will become even greater. And organisations will need to get much better at handling it. How can they do this?
As the pace of change continues to accelerate, so the type of change is also becoming ever more diverse. Digital, generational, cultural – each type of change brings with it new demands for new solutions. What remains consistent though is the now routine task of prioritising services in the face of funding reductions and this never becomes easier. At Change Associates we work across the UK publi...