Blog

Date: April 2018

Five ways to improve the customer experience in local government

27 Apr 2018

At Change Associates we have found from our work with the private and public sectors that becoming a truly customer-centric organisation requires vital building blocks which we have grouped under the following five areas.

Go

Optimising the Local Government Customer Experience

citizen_experience_Shutterstock
20 Apr 2018

Customer experience has become the arena in which twenty-first century organisations are competing, structuring themselves and shaping their strategies, with the bar being set high by organisations such as ASOS, John Lewis, Zappos. But how does this apply to the customers of local government? Can – and should - a resident’s experience of finding out the dates of their bank holiday bin collec...

Go