The process of researching our report, The future of Shared Services in the Public Sector, revealed eight key points that anyone looking to implement Shared Services should keep in mind. We list them in this blog, along with 7 core competencies for leaders looking to introduce Shared Services.
Earlier this year we met with Dean Sweet, Assistant Director of Shared Services at West Midlands Police to discuss how shared services were introduced to the force. West Midlands Police's shared services project has been a great success. In this short but candid interview, Dean Sweet talks about the project and its impressive results.
Change Associates is now registered on the G-Cloud 10 Framework to help Public Sector clients implement HRIS and employee management systems.
We all, no doubt, have preferred models and frameworks that stand the personal test and time as new management fads come and go. And for me, the SERVQUAL model of service quality is one I return to again and again. For all its limitations, I've yet to come across a better encapsulation of how to analyse customer expectations.Go