Organisational agility, by which I mean anticipating and organising resources around change in order to keep up with trends and developments in tech, has become a priority for business. It is becoming clearer that successful organisations navigate and even promote continuous change to remain agile, resilient and relevant. How can an organisation establish this organisational agility? Here are f...Go
Gallup’s 2017 report, State of the American Workplace, showed that employees with strong friendships in the office are happier, enjoy their work more and are seven times more likely to work effectively than others. A recent Forbes article reports recent studies that indicate collaboration drives workplace performance; “Simply feeling like you’re part of a team of people working o...Go
While most organisations recognise the importance of developing leaders, few invest in leadership. Yet in this time of rapid change, where competitors can emerge overnight, the impact of leadership on the success of any change project cannot be underestimated. Organisations need to be ‘change ready’ and this must be enabled by leadership. A leader’s challenge is to set the scene...
The roots of change management have been traced back to the beginning of the last century when anthropologist Arnold Van Gennep began documenting rites of passage all over the world. He identified three core stages – separating from the present; going through change; and establishing a future state. Social scientists influenced much of the early thinking around change management, with ...Go
Our research into trends in both the public and private sectors has resulted in a set of research insights that includes recommendations for council leaders looking to implement change. Through our work with authorities and their leaders, we understand the critical elements needed to drive transformation in the sector.Go
At Change Associates we have found from our work with the private and public sectors that becoming a truly customer-centric organisation requires vital building blocks which we have grouped under the following five areas.Go
Customer experience has become the arena in which twenty-first century organisations are competing, structuring themselves and shaping their strategies, with the bar being set high by organisations such as ASOS, John Lewis, Zappos. But how does this apply to the customers of local government? Can – and should - a resident’s experience of finding out the dates of their bank holiday bin collec...Go
Digital transformation is bringing more with it than new IT strategies and tools. It requires fundamental business change and new ways of collaborating and delivering services within the business. This places HR leaders and their teams in a business-critical position to become drivers of change.Go