Blog

The hard and soft sides of change management - are we getting the balance right?

21 Sep 2018

The roots of change management have been traced back to the beginning of the last century when anthropologist Arnold Van Gennep began documenting rites of passage all over the world. He identified three core stages – separating from the present; going through change; and establishing a future state.  Social scientists influenced much of the early thinking around change management, with ...

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HR and IT – Working together for success

HR and IT working in partnership
4 Sep 2018

HR and IT face shared challenges in servicing the wider organisation. It's time for these two functions to work together for mutual benefit and for the good of the organisation, writes Sian Dodd.

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Reshaping local government capability – for society and for the bottom line

3 Aug 2018

Our research into trends in both the public and private sectors has resulted in a set of research insights that includes recommendations for council leaders looking to implement change. Through our work with authorities and their leaders, we understand the critical elements needed to drive transformation in the sector.

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Video Interview - Introducing Shared Services to West Midlands Police

Shared Services in the Public Sector
29 Jun 2018

Earlier this year we met with Dean Sweet, Assistant Director of Shared Services at West Midlands Police to discuss how shared services were introduced to the force. West Midlands Police's shared services project has been a great success. In this short but candid interview, Dean Sweet talks about the project and its impressive results.

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Change Associates registers as a G-Cloud 10 provider of HRIS selection and planning consultancy to the public sector

Digital Cloud Technology G-Cloud 10
28 Jun 2018

Change Associates is now registered on the G-Cloud 10 Framework to help Public Sector clients implement HRIS and employee management systems.

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Five ways to improve the customer experience in local government

27 Apr 2018

At Change Associates we have found from our work with the private and public sectors that becoming a truly customer-centric organisation requires vital building blocks which we have grouped under the following five areas.

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Optimising the Local Government Customer Experience

citizen_experience_Shutterstock
20 Apr 2018

Customer experience has become the arena in which twenty-first century organisations are competing, structuring themselves and shaping their strategies, with the bar being set high by organisations such as ASOS, John Lewis, Zappos. But how does this apply to the customers of local government? Can – and should - a resident’s experience of finding out the dates of their bank holiday bin collec...

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Digital Transformation creates a new role for HR Leadership

2 Mar 2018

Digital transformation is bringing more with it than new IT strategies and tools. It requires fundamental business change and new ways of collaborating and delivering services within the business. This places HR leaders and their teams in a business-critical position to become drivers of change.

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The future of business transformation

9 Feb 2018

As the rate of change accelerates and the type of change becomes more diverse so the ubiquity of business transformation will become even greater. And organisations will need to get much better at handling it. How can they do this?

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Making change happen in the public sector

change must happen
12 Jan 2018

As the pace of change continues to accelerate, so the type of change is also becoming ever more diverse. Digital, generational, cultural – each type of change brings with it new demands for new solutions. What remains consistent though is the now routine task of prioritising services in the face of funding reductions and this never becomes easier. At Change Associates we work across the UK publi...

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