Blog

8 Shared Services lessons from those who've still got the scars

Abstract image suggesting global shared services
8 Nov 2018

The process of researching our report, The future of Shared Services in the Public Sector, revealed eight key points that anyone looking to implement Shared Services should keep in mind. We list them in this blog, along with 7 core competencies for leaders looking to introduce Shared Services.

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4 ways to create the agile organisation

26 Oct 2018

Organisational agility, by which I mean anticipating and organising resources around change in order to keep up with trends and developments in tech, has become a priority for business. It is becoming clearer that successful organisations navigate and even promote continuous change to remain agile, resilient and relevant. How can an organisation establish this organisational agility? Here are f...

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Break the silos to create collaborative working

19 Oct 2018

Gallup’s 2017 report, State of the American Workplace, showed that employees with strong friendships in the office are happier, enjoy their work more and are seven times more likely to work effectively than others. A recent Forbes article reports recent studies that indicate collaboration drives workplace performance; “Simply feeling like you’re part of a team of people working o...

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The importance of leadership for successful change

Time for a new kind of leader
3 Oct 2018

While most organisations recognise the importance of developing leaders, few invest in leadership. Yet in this time of rapid change, where competitors can emerge overnight, the impact of leadership on the success of any change project cannot be underestimated. Organisations need to be ‘change ready’ and this must be enabled by leadership. A leader’s challenge is to set the scene...

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The hard and soft sides of change management - are we getting the balance right?

21 Sep 2018

The roots of change management have been traced back to the beginning of the last century when anthropologist Arnold Van Gennep began documenting rites of passage all over the world. He identified three core stages – separating from the present; going through change; and establishing a future state.  Social scientists influenced much of the early thinking around change management, with ...

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HR and IT – Working together for success

HR and IT working in partnership
4 Sep 2018

HR and IT face shared challenges in servicing the wider organisation. It's time for these two functions to work together for mutual benefit and for the good of the organisation, writes Sian Dodd.

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Reshaping local government capability – for society and for the bottom line

3 Aug 2018

Our research into trends in both the public and private sectors has resulted in a set of research insights that includes recommendations for council leaders looking to implement change. Through our work with authorities and their leaders, we understand the critical elements needed to drive transformation in the sector.

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Video Interview - Introducing Shared Services to West Midlands Police

Shared Services in the Public Sector
29 Jun 2018

Earlier this year we met with Dean Sweet, Assistant Director of Shared Services at West Midlands Police to discuss how shared services were introduced to the force. West Midlands Police's shared services project has been a great success. In this short but candid interview, Dean Sweet talks about the project and its impressive results.

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Change Associates registers as a G-Cloud 10 provider of HRIS selection and planning consultancy to the public sector

Digital Cloud Technology G-Cloud 10
28 Jun 2018

Change Associates is now registered on the G-Cloud 10 Framework to help Public Sector clients implement HRIS and employee management systems.

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Five ways to improve the customer experience in local government

27 Apr 2018

At Change Associates we have found from our work with the private and public sectors that becoming a truly customer-centric organisation requires vital building blocks which we have grouped under the following five areas.

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